la44's Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how la44 collects, stores, and protects your information.
Introduction and Purpose of the Policy
Introduction to the Policy
la44 ("we", "our", or "platform") is an online casino and betting platform operated for Bangladeshi players. This Privacy Policy ("Policy") describes how we collect, use, store, disclose, and protect your personal information.
By using our website, application, or any of our services, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.
la44 always respects your privacy. We use SSL encryption and other modern security technologies to protect your information.
What Information We Collect
Information Collected at Registration
When you create an account at la44, we collect the following information:
- Full name (as per national identity card)
- Date of birth (for age verification — minimum 21 years)
- Email address and mobile number
- Username and password (in encrypted form)
- Residential address
- National identity card or passport number (for identity verification)
Transaction-Related Information
During financial transactions we collect:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date, time, and amount
The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500. All financial information is stored in encrypted form.
Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system
- Page view information and session data
- Information obtained from cookies and similar tracking technologies
- Game play history and betting patterns
How Your Information Is Used
Use for Service Delivery
la44 uses your information for the following purposes:
- Account registration and management
- Identity verification and age confirmation (for 21+ age requirement)
- Processing financial transactions
- Providing bonuses and promotional offers
- Managing customer support services
- Managing the VIP program (Bronze, Silver, and Gold tiers)
Use for Security and Legal Purposes
We use your information to:
- Prevent fraud and illegal activity
- Comply with anti-money laundering (AML) regulations
- Implement responsible gambling policies
- Protect the security and integrity of the platform
- Resolve technical issues and improve service quality
Use for Communication
Using the contact information you provide, we send important account-related notifications, transaction confirmation messages, and customer support communications.
If you do not wish to receive promotional communications, you can let us know by emailing [email protected] or through 24/7 live chat.
Information Storage and Security
Data Retention Period
We retain your personal information for as long as your account remains active or as long as it is necessary to provide services. Even after an account is closed, certain information may be retained for the period required to meet legal, regulatory, and financial obligations.
Financial transaction records are generally retained for a minimum of five years, as determined by applicable financial regulations.
Security Measures
la44 uses industry-standard security measures to keep your information protected:
- 256-bit SSL encryption — all data transmission is secured
- Password hashing and salting technology
- Firewall and intrusion detection systems
- Regular security audits and penetration testing
- Restricted access controls — only authorized personnel can view information
- Data backup and disaster recovery planning
Sharing Information with Third Parties
la44 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:
- With payment processing service providers (bKash, Nagad, Rocket, Upay, banks) — only to complete transactions
- With identity verification service providers — only for the KYC process
- With legal authorities — in the case of a court order or legal obligation
- With fraud prevention agencies — to prevent illegal activity
All third parties are required to comply with our privacy standards and may only use the information for the specified purpose.
Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored on your device when you visit la44. They help us remember your preferences, maintain login sessions, and improve service quality.
Types of Cookies
We use the following types of cookies:
- Essential cookies: Required for the basic functionality of the platform — login sessions, security tokens, etc.
- Functionality cookies: For remembering your language preferences and account settings
- Analytics cookies: For analyzing user behavior and improving services
- Security cookies: For fraud detection and session protection
You can reject non-essential cookies by changing your browser settings. However, this may affect some functionality of the platform.
Your Rights Regarding Data Protection
Right to Access and Correct Information
You have the right to view the information la44 holds about you. If any information is incorrect or incomplete, you may request a correction. To do so, contact [email protected] or use 24/7 live chat.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, due to legal and regulatory obligations, some information must be retained for a specified period. Even after an account is closed, financial transaction records will be retained for the period required by law.
Right to Data Portability
You may request a copy of the information you have provided to la44 in a structured, commonly used, and machine-readable format. To make this request, email [email protected].
Right to Object to Processing
You have the right to object to certain types of data processing, particularly in the case of marketing communications. You may opt out of promotional emails and SMS at any time.
Protection of Minors' Information
Age Restriction
la44 is a platform operated exclusively for those aged 21 and above. We do not knowingly collect any personal information from minors.
Age verification at registration is a mandatory process. If we learn that a minor has created an account, we will immediately close that account and delete the information collected.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Policy Changes and Contact
Process for Policy Changes
la44 reserves the right to change this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:
- A notification will be sent to the registered email
- A public notice will be displayed on the platform
- The "Last Updated" date at the top of the page will be changed
If you continue using the platform after the changes, you will be considered to have agreed to the new policy.
Contact Us
If you have any questions, concerns or requests regarding this privacy policy, please contact us through the following:
- Email: [email protected]
- Live Chat: 24/7 Bengali support — 7 days a week, 24 hours a day
We are committed to responding to all data protection-related requests. Your privacy is very important to us, and we always strive to handle your information with the highest level of security.